Articles and Resources

We have repeatedly heard that good leaders out-produce their less able peers by 20-50 percent in profitability, productivity, employee engagement, customer engagement, and employee retention.
We sought to study if and how good leadership can be created within organizations.




by Patrick Bosworth     Why you Have the Wrong Idea About Delegating Leaders should focus on delegation as a means for developing their team, engaging members in long-term company success, achieving more loyalty and effectiveness, and increasing overall job satisfaction.     From Hassle to Asset Delegating can be a hassle. Trust me, I get […]




  Recently, our president and founder, Patrick Bosworth, spoke with Todd Nordstrom of O.C. Tanner about pilots, new leaders, the Management Death Zone, and what exactly makes modern management training so ineffective.   In this podcast, originally published on the O.C. Tanner Institute Blog, Patrick discusses something he dubs the Management Death Zone. What is […]




It is generally accepted that in order to find success in the workplace you need to be able to communicate effectively with others. This has been a long-acknowledged necessity which is why there are hundreds (probably thousands) of schools of thought on how to be a better communicator — listen three times as much as […]




“Performance Coaching” is the industry term for the communication, feedback, direction and support that you provide to your direct reports. We consider it Performance Coaching instead of “just talking” because each conversation you have with an employee about their work is an opportunity to guide and direct their performance, helping them to grow into even […]




Being a leader isn’t easy, and we are all going to make leadership mistakes along the way. Although making mistakes is an acceptable (even expected) part of the learning process, we’d all like to avoid them when possible. That’s why we’ve put together this list of 10 common leadership mistakes that, if avoided, can help […]




Did you ever read the book The Five Love Languages by Gary D. Chapman? It’s made its way onto “must read” lists for personal development across the nation, and has been on the New York Times Bestseller List since autumn 2009. Its lessons also highlight how effective communication strategies can strengthen relationships, build trust, and […]